Did Lowe's Let Outside Companies Record Your Visit to Its Website?
California residents may have a claim. Lowes.com appears to run session-recording code from an outside company.
See If You QualifyHow It Works
1
Tell us about your visits
Your name, email and phone, plus roughly when you used Lowes.com. No documents needed.
About 60 seconds2
We review your claim
Our legal team reviews your answers against what the tracking code on Lowes.com appears to do.
No upfront cost3
We pursue your claim
If you have a claim, we handle the legal work. We are paid only if you recover.
Contingency feeFrequently Asked Questions
What is session recording?+
Session recording, also called session replay, is software that captures how you use a web page. It can record your clicks, scrolling, the pages you open and, depending on how it is set up, what you type. The record goes to the company that makes the software so someone can replay your visit later. Lowes.com appears to load session-recording code from a company called FullStory.
Do I need to prove I lost money?+
No. California law lets people whose communications were recorded without consent seek damages without proving the recording cost them money.
Why only California?+
This investigation relies on a California privacy law that protects people who live in California. If you live in California now, or lived there when you used Lowes.com, fill out the form and we will review your situation.
What information do you need from me?+
Your name, email and phone number, and a few yes-or-no answers. The form also asks for the email address on your MyLowe's account and your mailing address. Both help us identify your account and present your claim, but neither is required to sign up. If you qualify, we may later ask you to review and sign a few documents.
Does it cost anything?+
No. There is no upfront cost. We work on contingency, which means we are paid only if you recover.
Do I need receipts or other proof?+
No. An order confirmation or account email helps if you have one, but you can sign up without it.
I don't remember whether I agreed to tracking.+
That is common. Lowes.com does not appear to show a banner asking for permission. We will look at what the site disclosed and when.
What if I have other questions?+
Contact us at unlawfulcharges@carolinalaw.com.
California Residents: See If You Have a Lowe's Claim
If you live in California and used Lowes.com, outside companies may have recorded what you did on the site without asking you. Fill out this form for a free review. It takes about a minute.
Step 1 of 5
Do you live in California now, or did you live there at any time in the last three years?
Know someone this could help?