Were you charged a service fee by 1-800-Flowers?
The law says a company has to show you the real price up front — not hold a required fee back until the final checkout screen. If 1-800-Flowers did that to you, you may qualify for compensation.
1-800-Flowers advertises a price for a bouquet, then charges a mandatory service fee that is never included in that price. On a florist-delivered order the fee is not shown on the product page, not shown on the delivery calendar, and not shown in the cart — the cart lists it as "to be determined" while still printing an order total that leaves it out. The amount appears only at the last step of checkout, after the customer has chosen the arrangement, picked a delivery date and entered the recipient's address. Virginia and a number of other states — California, Colorado, Connecticut, Minnesota, Oregon and Massachusetts — have enacted statutes that expressly require an advertised price to include every mandatory fee, and a claim is most direct in those states. But we believe the tactic is improper in all 50: every state has an unfair and deceptive trade practices law that prohibits a company from advertising a price the consumer cannot actually get.
Who can sign up: Open to consumers 18+ nationwide, for orders placed on or after July 1, 2025. A claim is most direct in Virginia and the other states with express pricing-transparency laws, but we believe the practice is improper in all 50 states.
What They Showed You* vs. What You Actually Paid*
What They Showed You* (Florist-delivered bouquet):
$67.99
What You Actually Paid* (After Hidden Fees):
$85.98
Figures shown are illustrative examples, not records of an actual transaction; your amounts may differ.
How It Works
No upfront cost, no complicated paperwork, no courtroom visits.
- Submit your info — Name, email, the state you were in, and which companies hit you with surprise fees. That's it — no documents, no hassle.
- We build your case — Our legal team reviews your claim and pursues it under the pricing-transparency and deceptive-practice laws that apply in your state.
- You get compensated — If your claim succeeds, you receive your share of the recovery. We only get paid when you do.
Sign up
The signup form requires JavaScript. Visit this page in a standard web browser to check your eligibility and sign up, or contact us at unlawfulcharges@carolinalaw.com.
You don't pay anything unless we recover compensation on your behalf. Our legal team works on contingency — we collect 40% of the recovery only if you win, and nothing if you don't.
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The entire process with Maginnis Howard was effortless. All our communication was by email and only a few phone calls. Any calls or emails were answered very promptly. I would like to thank Ian and Maginnis Howard. I will highly recommend any dispute that includes an Arbitration Agreement, there could no be a better Firm to represent you! — Daniel B.
Ian is an excellent communicator who knows how to work with these companies to obtain a resolution and get you the best settlement offer possible. I highly recommend Ian and the Maginnis Howard law firm for anyone navigating the arbitration process. — Cheille H.
I'm very grateful for his representation and the result we achieved. If you're facing arbitration and feel overwhelmed or unsure of your rights, I highly recommend Ian Vance and Maginnis Howard. They know how to handle these cases and fight for their clients. — Ryan Z.
Frequently Asked Questions
- The fee was only $15 or $20. Is that worth pursuing?
- On a single order, disputing it costs more than it returns, and that is exactly why the practice works. If you send flowers several times a year — birthdays, anniversaries, sympathy arrangements — the fees add up, and that total is what your claim is based on.
- I bought a Celebrations Passport membership. Does that disqualify me?
- Not necessarily, and the membership may actually matter to your claim. The membership is sold on the promise that it removes the service charge, so what you paid for it is part of the picture. Tell us about it when you sign up.
- This was a funeral or sympathy order. Does that change anything?
- No. The claim is about the price you were shown compared to the price you were charged, and it applies the same way whatever the occasion was.
- Does it matter what state I live in?
- It affects how your claim is built, not whether you can sign up. The most direct route is in Virginia and the other states that have passed express pricing-transparency laws — California, Colorado, Connecticut, Minnesota, Oregon and Massachusetts. We believe this pricing tactic is improper in all 50 states, because every state has an unfair and deceptive trade practices law that reaches advertising a price that is not the price charged.
- Do I have to provide proof of purchase?
- You do not need proof of purchase to sign up today. Later we may ask for an order confirmation email, a receipt, or a screenshot of your order history. 1-800-Flowers also keeps a full record of every order and every fee, and that record can be obtained as part of your claim.
- Do I have to pay for this?
- You do not pay anything unless we recover compensation on your behalf. Our legal team works on contingency, which means we only get paid if you do.
- Will I have to go to court?
- No, we will file everything on your behalf.